Made to order items have a 2-4 week creation time. The shop will remain open most of the time. Sometimes, the shop will close when I am unable to take on more orders. If it will not allow you to place an item in your cart, then I am not accepting new orders.
Updates on shop openings will be posted on the front page of this website, on the Facebook page, the mailing list, and on Instagram (@divinoir_).
Thank you for understanding and respecting the sales process! My hands can only do so much!
Please see the sizing page for a size chart and information about how garments fit. Do not hesitate to reach out via email or contact form if you have any additional questions about sizing. Divinoir does not offer alterations or sizing customizations. In the case of an undesired fit, items may be returned for a refund (please see return information below), or a local alteration shop (many dry cleaners offer this service) is recommended to get the perfect fit for you!
No pre-sales, holds, or custom desgins are accepted. Sorry!
Payment plans are available through PayPal Credit at check-out.
If you have any questions about your order please contact via email@example.com or the contact page.
Divinoir holds the right to cancel orders at any time for any reason.
All pre-made items will ship within 1-3 business days. Made to order times have a creation time of 2-4 weeks. Divinoir is not responsible for what happens during transit- damaged, lost, or stolen. All packages will be insured and will require a signature at delivery if the order total is over $100, to prevent any theft or missing packages.
Sent via USPS Priority with tracking and insurance. Most packages arrive 2-4 days from ship date.
Divinoir ships worldwide! Delivery times can vary from country to country. A signature will be required for delivery. Please be aware of your country's tax and customs policies. Divinoir is NOT responsible for any additional customs charges or taxes. What you pay to Divinoir is for the shipping service only.
Divinoir happily accepts returns within 14 days of delivery date. (Underwear is a final sale)
If you need to return an item, please contact Divinoir about the order you'd like to return within the allotted time frame. Returns must be postmarked within one week after discussing return details. Please include a note with your name, order number, and that you are returning items in the package. To qualify for return, your item must be in its original, unwashed, unworn condition (other than to try it on), free of pet hair and any odors. Divinoir cannot offer refunds for any items that show signs of being worn or if received after the return period. Once the item is received, you will be credited back the full price minus the original shipping cost.
Hand washing in cold water and hang dry is preferred.
However, Divinoir pieces can still be machine washed.
When machine washing, turn your garment inside out and wash with cold water on a delicate cycle. Natural detergents will help preserve the color and fabric. Tumble dry on the lowest heat setting available on the dryer. Please treat your handmade clothing with love! Be gentle with all hardware and pull lightly on snaps. The more gentle you are, the longer your garments will last!