Returns or exchanges are accepted within 14 days of delivery date.
All orders will have a return/exchange slip included in the package when you receive your shipment. If you would like to return or exchange your order, please fill out the slip and include it in your return package. Please email info@divinoir.com with your return tracking information. Divinoir is not responsible for any lost packages on the way back.
The garment(s) must be in unwashed, unworn, brand new condition (other to try on), and free of any odors or pet hair.
Any items received after 14 days or requiring cleaning, will be subject to a 15% restocking or cleaning fee.
Returns:
A refund will be processed to your original payment method.
Exchanges:
Exchange items must be ordered as a new order. When your garments are received, a store credit will be issued to your account that can be applied at check out for your new exchange items. When ordering your exchange garments, please put "exchange" in the order notes.